St Theresa's Catholic Primary School

St Theresa's Catholic Primary School

Walking in Theresa's Little Way

Complaints Policy and Procedure


We would like to think that we can resolve most issues parents/carers have in school informally without the need for anyone to resort to making a formal complaint.  Sadly, this isn't always the case in schools and as such we  have a suite of complaints policies and procedures for handling these matters.  Please click on the links below for the relevant documents:

Complaints Policy

Complaints Procedure

There is also a policy to protect the school and its staff from unreasonable and unjustifiable complaints which can on occasion cause a lot of distress in school.  This is a model policy taken from LCC suite of policies on handling unreasonable complaints in a school setting:

Unreasonable Complainants Policy

All of these policies were approved by the Board of Governors SIA committee in Jan 2018.