Barwick Road, Cross Gates, Leeds, LS15 8RQ

0113 293 0240

St Theresa's Catholic Primary School

Walking in Theresa's Little Way

Complaints Policy and Procedure


We would like to think that we can resolve most issues parents/carers have in school informally without the need for anyone to resort to making a formal complaint.  Sadly, this isn't always the case in schools and as such we  have a suite of complaints policies and procedures for handling these matters.  Please click on the links below for the relevant documents:

Complaints Policy

Complaints Procedure

There is also a policy to protect the school and its staff from unreasonable and unjustifiable complaints which can on occasion cause a lot of distress in school.  This is a model policy taken from LCC suite of policies on handling unreasonable complaints in a school setting:

Unreasonable Complainants Policy

All of these policies were approved by the Board of Governors SIA committee in Jan 2018.